About Us

Introduction

InsuranceAndMore is a site dedicated to people who travel and has been designed to provide you with many of your needs once your holiday or business trip has been booked, before during and even after your journey.

The site has been developed by Steve Tighe and Andrew Lawrence.

With more than 30 years insurance experience the last 15 specialising in travel and travel related insurance products Steve recognises the importance of insurance. However, during his 9 years with White Horse Insurance Ireland Limited and Thomas Cook he also realised the customer’s needs for additional things such as Airport Parking, Airport Hotels, Car Hire Excess, Motor Home Hire Excess and Travel Insurance.

Customer Service

InsuranceAndMore prides itself on great customer service. We encourage our staff to go above and beyond to ensure that our customers receive an excellent experience when dealing with us.

Unlike some of our competitors we have an in-house customer service team who are available Monday to Friday 09:00 to 17:00 to handle your call. Alternatively you can email us or use the contact form to send us your question. We aim to deal with your query same working day failing that next working day at the very latest.

Our Insurers

Car Hire Excess and Motor Home Hire Excess

This insurance is underwritten by Lloyd’s Syndicate 4444, which is managed by Canopius Managing Agents Limited. Registered Office: Canopius Managing Agents Limited, Gallery 9, One Lime Street, London, EC3M 7HA. Registered in England no. 01514453.

Claims are handled by Orchard Administration who are based in the UK and provide an online claim portal that allows you to directly submit your claim and monitor progress 24/7/365 at a time that suits you.

Travel Insurance

We have a new travel insurance product in development, which will offer a whole host of improved benefits, increased cover levels and additional add-ons. Please bear with us, whilst we add the last finishing touches to our new offering.

Regulation

InsuranceAndMore is a trading style of Riverside Underwriting Limited who are authorised and regulated by the Financial Conduct Authority (Firm Reference 466942). Riverside Underwriting Limited are members of the Financial Ombudsman Service and Financial Services Compensation Scheme.

In order to sell or administer a general insurance product in the UK you must be authorised. Authorisation implies that firms will Treat their Customers Fairly and maintain certain standards of staff training and financial strength.

At Riverside Underwriting Limited all of our staff are carefully vetted, undertake annual mandatory training, regular product updates and performance assessments. None of our staff receive sales bonuses or financial inducements linked to sales performance but receive bonuses based on customer service.

In addition we quality score telephone calls and communications with our clients to ensure that our answes to questions are accurate.